Responsible Gaming policy

We acknowledge our responsibility to help prevent problematic gambling behavior. This document outlines the procedures, protections, and resources that enable our players to enjoy gaming safely, responsibly, and within their personal limits and budget, as well as protect them from gambling-related harm.

Stay in Control

Gambling should remain a leisure activity—not a source of income. Unfortunately, some individuals treat gambling as a financial strategy, which may lead to emotional distress and substantial financial loss. We want you to enjoy the experience, and therefore encourage you to follow the guidance below.

If you are concerned that gambling may be negatively affecting your life, consider answering the following questions and take the quick self-assessment available here: https://gamblersanonymous.org/20-questions/

1. Have you ever felt that you should reduce your gambling?
2. Do people annoy you by criticizing your gambling habits?
3. Have you ever felt guilty about your gambling?
4. Have you ever experienced remorse after gambling?
5. Have you ever had to “cool off” in the morning to calm your nerves or recover from gambling losses?

Result Interpretation

• 0 “Yes” answers: Low risk of gambling-related problems.
• 1 “Yes” answer: Moderate risk; additional evaluation may be beneficial.
• 2 or more “Yes” answers: High risk — further assessment and support are strongly recommended.

Protection of Vulnerable Players

Our goal is to maintain a safe environment for everyone interested in gambling. Some individuals are more vulnerable to developing problematic gaming behavior, and we take additional measures to protect them.

A vulnerable player may be someone who:

• is under the age of 18;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has been previously restricted;
• faces serious financial difficulties or bankruptcy.

If you believe any of the above applies to you, contact us at [email protected].

We may ask for supporting documentation before taking action, but we guarantee that every request will be reviewed with respect and confidentiality.

We also use monitoring tools to identify signs of harmful behavior and may proactively reach out if we detect that a player might need help. In addition, we continue to improve our methods for identifying and protecting vulnerable users.

Self-Exclusion

We offer a self-exclusion option for players who wish to stop gambling for a certain period. Self-exclusion means voluntarily blocking access to your account and all gambling activities.

Available Self-Exclusion Periods:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime (permanent exclusion)

How to Activate Self-Exclusion

You may activate self-exclusion in your account settings or by contacting us at [email protected]. Once activated, your account will be locked for the chosen duration. During this period, you will not receive promotional emails or notifications.

To reactivate your account after the exclusion period ends, you must submit a written request. Before restoring access, we will remind you of the responsible gambling tools available and may ask you to complete a self-assessment questionnaire.

Self-exclusion cannot be reversed before the selected period expires. A lifetime self-exclusion is permanent and cannot be removed.

Self-exclusion is a powerful tool designed to help players regain control of their gambling habits and prevent harm. By choosing to self-exclude, you take an important step toward protecting your well-being and ensuring that gambling remains entertainment rather than stress.

Cooling-Off Period

A cooling-off period allows you to temporarily pause gambling and regain control over your behavior. During this time you cannot place bets or make deposits.

Cooling-Off Options:

• 24 hours
• 7 days
• 1 month
• 3 months

You can enable a cooling-off period directly in your account settings. Once activated, your account will be temporarily locked, preventing all gambling activity, including deposits and betting. This measure is automatic and takes effect immediately.

Early termination of the cooling-off period is not allowed. You must wait until the selected duration ends.

This tool is designed to help players evaluate their gambling habits and make informed decisions before resuming activity.

Deposit Limits

We want your gaming experience to remain safe and enjoyable, and setting financial limits is an essential part of responsible play. You may set daily, weekly, or monthly deposit limits at any time.

You can adjust your deposit limits in your account:

• Lowering the limit takes effect immediately.
• Increasing the limit becomes active after a mandatory 24-hour waiting period, ensuring that the decision is well-considered.

Gambling Addiction Support and Treatment

Several independent organizations provide confidential help, guidance, and resources for individuals affected by gambling problems:

• GambleAware — offers counseling, education, and support services.
• GamCare — provides advice, practical assistance, and a confidential helpline at 0845 6000 133(www.gamcare.org.uk).
• Gamblers Anonymous — a free international fellowship offering a 12-step recovery program and peer support.
• Gambling Therapy — a global service providing advice and support (www.gamblingtherapy.org).

Internet Access Restrictions

In line with our policy, individuals who have not reached the legal gambling age are strictly prohibited from using our services. We may request proof of age at any time, and accounts may be suspended until documentation is provided. If a violation is confirmed, the account will be frozen and all winnings forfeited.

To ensure compliance with age restrictions, we take the following measures:

• During registration, players are clearly informed that our services are not available to minors.
• Players must provide valid documents confirming their age and date of birth.
• All marketing activities are targeted exclusively at adults.
• We do not permit any actions aimed at attracting underage users.

Various software tools can restrict access to gambling websites. Parents or guardians may use these tools to prevent minors from accessing such platforms. If you share your computer with individuals who are underage or who have chosen to self-exclude, please consider the following parental control solutions:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

Any individual under 18 found using the website will have all winnings voided, and their information may be reported to relevant authorities.

Helpful Tips for Responsible Gambling

We encourage you to consider the following recommendations to ensure you enjoy gambling responsibly:

• Set a deposit limit. Decide how much you can afford to spend based on your financial situation.
• Avoid chasing losses. Do not take excessive risks in an attempt to recover lost funds.
• Set a time limit. Gambling should not replace your other activities or become your only hobby.
• Play responsibly. Avoid gambling when stressed, depressed, or under pressure, and never play under the influence of medications, drugs, or alcohol.
• Take breaks. Rest whenever you feel tired or unfocused.
• Use only one account. Maintaining a single account helps you better monitor your playing time and expenses.

Please remember that any winnings obtained by minors will be confiscated. Deposits made by individuals under 18 will be frozen and refunded. We may also report such cases to the authorities.

Information and Contacts

Our support team is available to assist you at any time via email at [email protected].
Your personal information will never be shared with third parties without your consent.